Refund and Returns Policy

Refund and Returns Policy:

Last Date Updated: 30 Oct 2024

At Grand Venture (Pvt) Ltd, we are committed to providing high-quality products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase of LifeGro, we offer a straightforward refund policy as outlined below.

Eligibility for Refunds:

To be eligible for a refund, you must meet the following criteria:

• Notification: You must notify us of your intent to return the product within 30 days of receipt.
• Condition of Product: The product must be unused, in its original packaging, and in a condition suitable for resale. Opened or used products are not eligible for a refund.
• Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation email.

Refund Process:

To initiate a refund, please follow these steps:

• Contact Us: Reach out to our customer service team via email at info@grandventureltd.com or call +92 333 0918585. Provide your order number and the reason for the return.
• Return Instructions: We will provide you with instructions on how to return the product.
• Return Shipping: You will be responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent).

Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow 5-10 business days for the transaction to reflect in your account.

Non-Refundable Items:

Please note that certain items are non-refundable, including:

• Opened or used products
• Custom or special order items

Changes to the Policy:

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.

If you have any questions regarding our refund policy, feel free to contact our customer service team. Thank you for choosing Grand Venture (Pvt) Ltd and LifeGro for your agricultural needs!